Returns
In cases where the User purchases products on or through the Website of the Owner, the User is entitled to a number of rights, as listed and described below:
Right of cancellation
The user may cancel their reservation by giving 72 hours notice of their booked activity, if the notice is less than 72 hours before the start of the contracted activity will not be refundable. To exercise this right of withdrawal, the user must notify Gojet Mallorca of his decision. This can be done, where appropriate, through the contact spaces provided on the Website. The user, regardless of the means you choose to communicate your decision, you must express clearly and unequivocally that it is your intention to withdraw from the purchase contract. In any case, the user may use the model withdrawal form that Gojet Mallorca makes available as part attached to these Conditions, however, its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the deadline. In case of withdrawal, Gojet Mallorca will reimburse the User for all payments received (with the exception of the additional costs chosen by the User for a different shipping method than the least expensive method offered on the Website). Gojet Mallorca will reimburse the User using the same payment method used by the User to make the initial purchase transaction. However, Gojet Mallorca may withhold such reimbursement until it has received the products or articles of the purchase, or until the User provides proof of the return of the same, depending on which condition is met first. The User acknowledges that he/she will be responsible for the direct cost of return (transport, delivery) of the goods, if any are incurred. In addition, he/she shall be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The User acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery. In this same sense is governed by the provision of a service that the user could hire on this website, as this same law states that the right of withdrawal will not assist users when the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by Gojet Mallorca, he will have lost his right of withdrawal.
Guarantees
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Web Site, in the terms legally established for each type of product, responding Gojet Mallorca, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product. In this sense, it is understood that the products are in accordance with the contract provided that: conform to the description made by Gojet Mallorca and possess the qualities presented in the same; are suitable for the uses to which products of the same type are normally intended; and present the usual quality and performance of a product of the same type and that are fundamentally expected of the same. When this is not the case with regard to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or delivery errors. However, some of the products marketed on the Website may present non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect. On the other hand, it may be the case that the User purchases on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty rights directly against them during the two years following the delivery of the said products. In order to do so, the User must have retained all information regarding the warranty of the products. Impossibility to use trains, ships, planes, motor transport or other means of transport, public or private. Impossibility of using public or private telecommunications systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Gojet Mallorca will have an extension in the deadline to fulfill them for a period of time equal to the duration of the cause of force majeure. Gojet Mallorca will use all reasonable endeavours to find a solution to enable it to fulfil its obligations despite the force majeure.
WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with Gojet Mallorca will be electronic (email or notices posted on the Website). For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that Gojet Mallorca sends electronically comply with the legal requirements of being in writing. This condition shall not affect the rights granted by law to the user. The user can send notifications and / or communicate with Gojet Mallorca through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the Website. Likewise, unless otherwise stipulated, Gojet Mallorca may contact and / or notify the user in your email or postal address provided. No waiver of Gojet Mallorca to a right or specific legal action or the lack of requirement by Gojet Mallorca of strict compliance by the User of any of its obligations shall not constitute a waiver of other rights or actions arising from a contract or the Conditions, nor exonerate the User from the fulfilment of its obligations.
WAIVER
No waiver by Gojet Mallorca of any of these Terms or of any rights or remedies under any contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing.
VOID
If any of these Conditions should be declared null and void by a firme resolution issued by a competent authority, the rest of the clauses shall remain in force, without being affected by said declaration of nullity.
ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and Gojet Mallorca in relation to the object of sale and replace any other previous pact, agreement or promise agreed verbally or in writing by the same parties.the User and Gojet Mallorca acknowledge having consented to the conclusion of a contract without having confid in any statement or promise made by the other party, except that which is expressly mentioned in these Conditions.
ATA PROTECTION
The information or personal data that the User provides to Gojet Mallorca in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.
APPLICABLE LEGISLATION AND JURISDICTION
Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law. Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Gojet Mallorca and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
COMPLAINTS AND CLAIMS
The user can send Gojet Mallorca their complaints, claims or any other comments you wish to make through the contact details provided at the beginning of these Conditions (General Information). In addition, Gojet Mallorca has oficial complaint forms available to consumers and users, and that they can request Gojet Mallorca at any time, using the contact details provided at the beginning of these Conditions (General Information). Also, if a dispute arises from the conclusion of this purchase contract between Gojet Mallorca and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/. This General Terms and Conditions of Purchase document has been created using the online general terms and conditions of purchase template generator on 13/06/2022